Responsible Gambling Principles

Last Updated: December 1, 2024

Gambling can be an enjoyable and entertaining activity when approached responsibly. At the core of our mission is a commitment to upholding principles that protect the well-being of our customers, promote informed choices, and foster a safe and balanced gambling environment. These principles reflect our dedication to creating a sustainable gambling experience that minimizes harm and supports individuals in maintaining control over their gambling activities.

1. Our Commitment to Responsible Gambling

We are dedicated to embedding responsible gambling principles across our operations. Our commitment includes:

  • Offering tools to help customers maintain control.
  • Monitoring gambling behaviors to identify and address potential risks.
  • Providing access to support services for those in need.

We ensure compliance with Australian laws, including the National Consumer Protection Framework, and continually improve our practices to promote safer gambling environments.

2. Understanding Responsible Gambling Principles

The following principles guide our approach to responsible gambling:

  • Awareness: Gambling is a form of entertainment, not a financial solution.
  • Control: Customers should remain in control of their gambling activities, including time and money spent.
  • Informed Choice: We provide tools and resources to enable educated decisions.
  • Balance: Gambling should complement a healthy, balanced lifestyle.

3. Principles for Gambling Responsibly

To ensure gambling remains a positive experience, we encourage:

  • Setting Limits: Define clear time and money limits before gambling and adhere to them.
  • Avoiding Chasing Losses: Losses should be accepted as part of the experience, not pursued.
  • Taking Breaks: Step away regularly to maintain perspective.
  • Treating Gambling as Entertainment: Avoid using gambling as a way to escape personal issues or generate income.

4. Recognizing Signs of Problem Gambling

Being mindful of problem gambling signs helps prevent harm. Watch for:

  • Gambling more frequently or for longer than planned.
  • Using borrowed funds or selling possessions to gamble.
  • Feeling guilt or anxiety about gambling activities.
  • Neglecting personal responsibilities due to gambling.

5. Self-Exclusion and Support Services

We offer self-exclusion options for customers who need to take a break. Self-exclusion can help you regain control by restricting access to gambling services.

For comprehensive nationwide self-exclusion, visit BetStop or call 1800 238 786.

6. Resources for Support

If you or someone you know needs support, the following resources are available:

We are committed to ensuring accessibility to these services for all customers, including multilingual and culturally sensitive options.

7. Preventing Underage Gambling

Preventing underage gambling is a priority. Gambling activities are strictly limited to individuals aged 18 and above.

For Parents and Guardians:

  • Use parental control tools to block access to gambling websites.
  • Discuss the risks of gambling with children and monitor their online activity.

By adhering to these principles, we aim to maintain a safe, enjoyable, and responsible gambling environment for all our customers.